Global CRM across 20+ countries. Fragmented ops. Slow resolution.

The Problem

AkzoNobel needed Case Management, Visit Planning, and Knowledge Base platforms deployed across 20+ countries with SAP FSCM and Azure AD integration. Regional fragmentation was killing operational efficiency.

What I Did

Built scalable architecture with SAP FSCM and Azure AD API integration. Ran stakeholder workshops across regions. Standardized operations and deployment processes globally.

Results